Customer support

Contact DryFireMag

Get a quick answer, find the right support resource, or connect with our team about orders, products, sales, and partnerships.

Available 24/7 Ask Our Virtual Support Assistant Get quick answers about product compatibility, setup, shipping, returns, and troubleshooting. Self-service resources Browse Product Help Find setup guides, videos, tuning instructions, troubleshooting help, compatibility notes, and PDFs. Common questions Browse Frequently Asked Questions Get quick answers about products, compatibility, setup, ordering, shipping, warranties, and support. Personalized assistance Contact Our Team Choose a support topic below so your request reaches the team best equipped to help.

Customer help

What do you need help with?

Choose the topic that best matches your question or request.

Start with our self-service resources

For setup, adjustment, compatibility, or troubleshooting questions, please check our Product Instructions and Frequently Asked Questions first. If you still need help, use Product Support below and our technical team will be glad to assist.

Existing ordersOrder SupportAsk a question or request a change or addition to an existing order. Technical helpProduct SupportStill need help after reviewing the self-service resources? Ask a technical question or get troubleshooting assistance. Repair serviceRequest a RepairComplete the repair request form to receive service instructions from our technical support team. Delivery helpShipping SupportGet help with transit times, tracking, delivery, or a shipping address update. Returns and exchangesReturn SupportReview the return policy or request a return or exchange. Before you buyCheck CompatibilityConfirm which DryFireMag is compatible with your firearm make and model.

Not sure which option applies? Email our customer support team.

Sales inquiries

Dealer and Institutional Sales

Connect with the appropriate sales team for retail partnerships, law enforcement, military, or private security training solutions.

Retail partnersBecome an Authorized DealerApply to sell DryFireMag products through your retail business. LE / MIL / securityContact Institutional SalesDiscuss dry fire training solutions for agencies, units, departments, and security teams.

Community and partnerships

Stay Connected with DryFireMag

Follow DryFireMag, get product updates, join our affiliate program, or share an idea for a future product.

UpdatesJoin Our Mailing ListStay informed about new products, training resources, and promotions. PartnershipsBecome an AffiliateShare DryFireMag products with your audience and earn commission. Product feedbackShare a Product IdeaTell us which products, features, or compatible models you would like to see next.

Other ways to reach us

Talk with the DryFireMag team.

Phone support is available Monday through Friday, 9:00 AM–5:00 PM Pacific Time, excluding major U.S. holidays.

Call Us

1 (844) 844-4600 (Toll-Free)
1 (208) 702-7030

Email Us

support@dryfiremag.com

Mailing Address

DryFireMag
PO Box 21
Kamiah, ID 83536

Physical Address

174 Blossom Valley
Kamiah, ID 83536

Planning a return? Please start a return request before mailing a product so our team can provide the correct instructions.

Call Toll-Free Email Support Browse FAQs

Contact DryFireMag

What do you need help with?

Dealer and Institutional Sales

Stay Connected with DryFireMag

Talk with the DryFireMag team.

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